Here are the privacy and legal policies Public Mobile strictly follows.
The Service Terms explain important rights and limitations that apply to the use of Public Mobile service. You were asked to accept the Service Terms when activating. If you want another look, just follow the link.
At Public Mobile we value diversity and inclusiveness and support a work environment where all individuals, including those with varying abilities, are treated with dignity and respect. Learn more at our Accessibility page.
In order to provide the best possible experience when streaming videos on your mobile wireless device, we've implemented Wireless Video Experience Optimization. Video Experience Optimization improves video streaming by encoding files to reduce their size. As a result, you can save on data usage, videos can be loaded faster and there's less risk of buffering and fewer stalls, without noticeably reducing the image quality. Please note that the level of optimization in different video files will vary based on the degree to which the videos are already optimized, and based on the display capabilities of the device you use. Learn more. With Video Experience Optimization in place, you can continue to access the same range of Internet content, applications and services, subject only to the general rules in our standard mobility Service Terms.
The CRTC has created a Wireless Code that applies to all wireless service providers in Canada. The Wireless Code Checklist helps you understand what your rights are under the Wireless Code. If you have a complaint and are unable to reach a satisfactory resolution with Public Mobile, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you: : www.ccts-cprst.ca or 1-888-221-1687.
E911 is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. It provides emergency operators with more specific information about your location and displays your mobile phone number to emergency operators. Learn more about E911.