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Transferring Your Number to Another Provider
In order to transfer your Public Mobile phone number to another provider you will have to start the process with the new provider. To protect our customers from fraud, when we receive the request, we will send you an SMS to confirm that the request came from you.
Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it.
If you are still experiencing difficulties transferring your number, select the chat icon on this page for support. The chatbot can help troubleshoot the issue and, if needed, guide you through submitting a ticket to a Customer Support Agent.
The SMS will read as follows:
Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.
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