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Choose your Phone Number

You can transfer your number from another provider or select a new number. In either case, here’s what you should know:
  • With a new phone number, you’ll have to choose your city and province to get an area code. You can also select the option to customize the last 4 digits of your number. Note that you can change your phone number once every 30 days after you’ve activated.
  • When you transfer or port your phone number from another provider, you can keep your existing number. Before you do, here are some things you should know:
    • Only the authorized account holder can transfer a number.
    • You cannot transfer numbers between Public Mobile accounts.
    • Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
    • Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:
Mobile Phone Number TransferLandline Phone Number Transfer
Alternate Phone NumberComplete billing address
First and Last Name of the account holderAlternate phone number
You’ll also need to provide one of the following: your old account number or your ESN/IMEI/MEID number or your account PINFirst and last name of the account holder
  • The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message.
  • If you don’t want to wait, you can select a new number when activating, and transfer your old number later.
  • If you are transferring from a Koodo prepaid plan you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.
  • If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact our Moderator Team. Since you’re new to Public Mobile, this will be a 2-step process:
    • First, create a Community account here by selecting ‘Sign In’, then ‘New User? Register here.”
    • Then, start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.
To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent. The SMS text will read as follows: Hey, it’s Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbot via this link bit.ly/2GF1pHW and type in “unauthorized port”. This will put you in touch with our moderator team. Free msg.

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