If you’ve lost your device or SIM you will have to get a new SIM to continue using your Public Mobile subscription. Alternatively, you can transition to an eSIM if your device supports it.

For a SIM card, follow these steps to update the SIM number associated with your account:

1. Sign in to the Public Mobile app or My Account
2. Go to ‘Account’.
3. Tap on 'Change Your SIM Card'.
4. Input the 19-digit code from your new SIM.
5. Click ‘Save Changes’.

For transitioning to an eSIM from a SIM card, follow these steps:

If you don't have the app

1. Download and install the Public Mobile app on your device
2. Log into the Public Mobile app or My Account.
3. Tap on the 'Account' tab.
4. Select 'Purchase SIM Card.'
5. Choose 'eSIM' as your SIM card type.
6. Confirm your payment method.
7. Tap 'Pay and Install' to complete the purchase.

Note: You can remove your SIM card. It is no longer necessary to access Public Mobile services after the eSIM is activated

If you’re logged into the app

1. Log into the Public Mobile app or My Account.
2. Navigate to the 'Account' tab.
3. Choose 'Purchase SIM Card.'
4. Opt for 'eSIM.'
5. Confirm your payment method.
6. Select 'Pay and Install' to finalize the switch.

Note: After installing the eSIM, it cannot be moved to a different device.

For more information on how to get a new SIM card, click here.