At Public Mobile, we provide all of our customer support online so that we can save you money and because we think it's better. Below are the ways you can get help!
You’re the boss when it comes to your account. Changes, payments, Add-Ons, you name it.
We don’t have call centres. Instead, we have an awesome online Community where you can get answers to your questions 24/7 from:
• Other Community members
• Moderators (aka our online customer support team)
This chatbot is designed to answer frequently asked questions. You can find it on the bottom right corner of the Community and this page.
• Make a payment using a voucher or credit card
• Buy Add-Ons
• Check your account usage
• Hear your account balance
• Add or remove the AutoPay reward
If you tried all the above and still need assistance, you can contact our customer support team by following this 2 step process:
Note: Our online customer support teams (Moderators) are available from Monday – Friday 9 am – 9 pm and Saturday & Sunday from 9 am – 7:30 pm. All times are Eastern.
Already contacted us? Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Public Mobile, view further options .