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All of our customer support is provided online

At Public Mobile, we provide all of our customer support online so that we can save you money and because we think it's better. Below are the ways you can get help!

1. Self-Serve

You’re the boss when it comes to your account. Changes, payments, Add-Ons, you name it.

Visit My Account

2. The Community

We don’t have call centres. Instead, we have an awesome online Community where you can get answers to your questions 24/7 from:
• Other Community members
• Moderators (aka our online customer support team)

Visit the Community

3. Our Chatbot SIMon

This chatbot is designed to answer frequently asked questions. You can find it on the bottom right corner of the Community and this page.

Ask SIMon a question

4. Dial *611 on your phone

You can:
• Make a payment using a voucher or credit card
• Buy Add-Ons
• Check your account usage
• Hear your account balance
• Add or remove the AutoPay reward

Our Customer Support Team

If you tried all the above and still need assistance, you can contact our customer support team by following this 2 step process:

  1. Register on our online Community (instructions here).

  2. Contact our support team (learn how here).

Note: Our online customer support teams (Moderators) are available from Monday – Friday 9 am – 9 pm and Saturday & Sunday from 9 am – 7:30 pm. All times are Eastern.


Already contacted us? Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Public Mobile, view further options .

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Because you shouldn’t be charged for frills you didn’t want in the first place. Public Mobile gives you Canada’s largest mobile network for the lowest possible price.
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