CRTC Wireless Code
Information about the CRTC Wireless Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers.
How to contact Public Mobile to resolve a problem with your service.
If you are having an issue with your service, you can submit a ticket to our team to let them know you’re having a problem – click here to learn how.
If you've tried to resolve an issue without success you can take a look at further options.
The Wireless Code of Conduct
Effective December 1, 2017 the CRTC has made changes to the Wireless Code of Conduct. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit the CRTC website.
If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.
Wireless terminology explained in ASL
Video 1 Wireless Terminology - Contract and Billing – Getting Started
Video 2 Wireless Terminology - Contract and Billing – Financial Obligations
Video 3 Wireless Terminology - Contract and Billing – Important Info
Video 4 Wireless Terminology - Plan Types and Add ons
Video 5 Wireless Terminology - Features and Services
Video 6 Wireless Terminology - Coverage and Network
Video 7 Wireless Terminology - Devices and Technical Support