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Our privacy commitment to you

Your privacy is important to us

At Public Mobile, we know your privacy matters to you; earning and maintaining your trust matters to us. We understand that in today's technologically complex, data-driven world, it can be difficult to stay up-to- date on how personal information is being used. An important part of our commitment to respecting your privacy is our promise to be transparent with you about our privacy practices and to clearly explain how we protect your privacy. Below you will find information guides to help you understand Public Mobile’s privacy practices.

Public Mobile is part of the TELUS family. To learn more about TELUS' privacy practices, please visit telus.com/privacy.

FAQs

In case you still have questions regarding Public Mobile's privacy practices, please read our FAQ document or email us at privacy@publicmobile.ca.

Public Mobile Cookies Notice

We developed this Cookies Notice to inform you about our use of cookies across our websites. We want you to understand what cookies are, how Public Mobile uses cookies and what your choices are.

Technology is evolving and so are we

Data analytics at Public Mobile

Data analytics is the examination or analysis of data in order to gather useful insights or draw conclusions. Public Mobile conducts data analytics using customer data to manage and develop our business and operations, to understand your needs and preferences, and to develop, enhance, market or provide products and services to you.

At Public Mobile, we believe that data can also be used to benefit society (for social good), when used responsibly. With today's technology, we have access to more data that can be de-identified (personal identifiers are removed), aggregated and then studied to help partners make better decisions than ever before – decisions that can improve our lives, our health, our cities and our society.

We recognize that new uses of data can create new privacy challenges. It's now more important than ever to protect your privacy. While we look for new ways to deliver on the promise of data analytics, we remain steadfast in our promise to protect your privacy.

Get WISE about Internet and Smartphone safety and security

TELUS WISE (Wise Internet and Smartphone Education) is an industry-leading educational program on Internet and Smartphone safety that builds on TELUS' track record of partnering with the Canadian Centre for Child Protection to offer similar educational information to Canadians. TELUS is introducing this program to our business customers for the benefit of their employees and their families.

Transparency disclosure

In 2016, there was continued global discussion about disclosures of personal information to government organizations for law enforcement purposes. Accurate information about the nature and volume of personal information requests by law enforcement to private companies helps inform this ongoing discussion, and will shape our country’s privacy landscape. It is in that spirit that we provide our fourth annual transparency report, which provides insight into our approach responding to requests as well as the volume and types of requests we receive. We are proud of our record of openly sharing with our customers the details about how we respectfully handle and secure their data.

For information about the requests we receive from law enforcement for the personal information of our customers, read the TELUS Transparency Report in the TELUS 2016 Sustainability Report .