Overview

TELUS IP (Internet Protocol) Relay Service allows deaf and hard-of-hearing individuals to make and receive text-based relay calls on their personal computer (PC) or phones. The service is free for local and long distance calling within North America using a PC, but regular charges apply for smartphone usage and international calls*. All calls are confidential and no records of conversation content are kept.

What You’ll Need

• Internet Connection
• Personal computer or phone

Getting Started

1. Reach TELUS IP Relay through a PC or phone:
   • IP to Voice: Connect to http://iprelay.telus.net/
   • Voice to IP: Call 1-877-584-4747 Note: IP to IP calls are not supported
2. If this is your first time using the service select Register for a new account and follow the registration process. Otherwise move on to the next step.
3. Log on to TELUS IP Relay with your Access number and password
4. In the 'Make a call' tab, enter the phone number in the 'Number to dial' field.
5. Select 'Call'
6. The TELUS IP Relay agent will answer by typing "Welcome to TELUS IP RELAY SERVICE, this is operator #, my name is (agent's name)", followed by GA (for go ahead).
7. The TELUS IP Relay agent will dial the number and will let you know how the connection is progressing e.g. ringing, inform you when someone answers, and then give the person's gender in brackets (e.g. (f) female, (m) male).

Note: IP to IP calls are not supported

How TELUS IP Relay Works For IP Users

An individual who is deaf, hard of hearing or speech disabled uses a PC or phone to type their conversation to a TELUS IP Relay agent. The agent will then read the message to the other party and type the other party's spoken words back to the IP Relay user.

Tips For Voice Users

• Speak directly to the IP Relay User, not to the TELUS IP Relay agent
• Speak slowly and clearly to ensure accurate transcription
• Spell names to avoid confusion
• Always say “Go ahead” when you are finished speaking
• Wait for the TELUS IP Relay agent to say “Go ahead” before speaking again
• Let the TELUS IP Relay agent know if you are familiar with the service
• If the IP Relay user is unavailable, you will have the option to leave a text message. Visit http://iprelay.telus.net/ for more information

Two-Line Voice Carry Over

If you can speak clearly, and use text to see what the other person is saying, you may request Voice carry over (VCO). Two-line VCO allows you to speak for yourself, while the TELUS IP Relay agent will type what the person says to you.