You can redeem your Public Points whenever you want - save them up for something big or treat yourself every month. Redeeming is simple: 1 point is equal to $1 and you can redeem your points in the Public Mobile app or in My Account.

To redeem your points:

1. Log in to the Public Mobile app or My Account
2. Go to the ‘Rewards’ tab
3. Select ‘Go to Rewards’
4. Go to the ‘Catalogue’ tab to browse available rewards
5. Select the reward you want to redeem for
6. Select ‘Redeem’
   • Note that if you do not have enough points you will not be able to select ‘Redeem’
7. Select ‘Confirm’

If the redemption status of an item is “pending”, sit tight! Your redemption is being processed and will be added soon. If the status doesn’t change for 48 hours or it reads “error”:

1. Confirm you have received your confirmation email
2. If you have not received a confirmation email within 48 hours of redeeming, select the chat icon on this page. If the chatbot cannot resolve the issue, it will guide you through submitting a ticket to a Customer Support Agent.

I'm missing my Public Points. What should I do?

If you're expecting Public Points that haven't appeared in your account, first allow up to 48 hours for them to be applied.

If your Public Points are still missing after 48 hours, make sure you've met the requirements for earning the points (such as an eligible renewal, referral, or promotion).

If everything looks correct and your points still haven't been added, please reach out to a Customer Support Agent for assistance.

Our rewards catalogue is always being updated so be sure to check it regularly.