When you’re subscribed to Public Mobile you’re automatically enrolled in pre-authorized payments. Pre-authorized payments authorize Public Mobile to charge your registered payment method directly at the end of your plan cycle to automatically continue your subscription.

With pre-authorized payments, you’ll have peace of mind knowing your service will automatically continue every month without having to remember to make a payment. You'll always know what you're paying each month. No surprises. No overages. No hidden fees.

If you activated after July 13, 2022 you were automatically subscribed with pre-authorized payments enabled. To make sure your subscription is valid and pre-authorized payments are enabled, please follow these steps:

1. Sign in to the Public Mobile app or My Account
2. Navigate to 'Payments' or 'Subscription'.
3. Look for any alerts at the top of the screen indicating your subscription status, such as if it's not valid or nearing expiration.
   • If you see “Your Subscription is ending soon” this means that you currently have service, but your subscription will end at the date indicated
   • If you see “Your Subscription has ended” this means that you’ll have to reinstate your subscription. Click here to learn more about that.
4. Select ‘Subscribe Now’

If you have a payment method registered, your subscription is now active and pre-authorized payments are enabled.

If you do not have a payment method registered you can now enter your payment details.

Select ‘Save Payment Information’. You subscription is now active and pre-authorized payments are enabled.