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When You Should Contact A Customer Support Agent
With My Account you can manage your subscription, update your payment method and complete many other actions online or through the Public Mobile app. For general questions about My Account or Public Mobile services, our Help Articles can help you find quick answers.
However, there are some situations where you may need support from a Customer Support Agent, including:
- An issue with your Public Mobile service that prevents you from making calls, sending messages or using data
- A feature in My Account is not working or displays an error message
- Public Points you earned have not appeared after the expected processing time
- You ordered a SIM card and have not received it within 10 days
- You have an issue that is specific to your account and cannot be resolved through self-serve options
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