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How Public Mobile Subscriptions Work

Public Mobile’s subscription phone plans work just like your Netflix or Amazon subscription. You'll always know what you're paying each month. No surprises. No overages. No hidden fees. Choose from a 30 day or 90 day plan in addition to choosing your data bucket and speed. With a Public Mobile subscription you’ll have peace of mind that your plan will renew automatically with no service interruptions, while also having no overages or unexpected charges.

Subscribers will have complete control over their services, which means you can view your subscription status, change your plan or choose to unsubscribe at any time right from the Public Mobile app. Here’s the various subscription statuses and meanings:

  • Subscribed: You’re all set! Your plan will renew automatically and your service will not be interrupted
  • Unsubscribed/Not Subscribed: Your service is active, but will stop at the end of your current plan. You can re-subscribe in the Public Mobile app or My Account by going to ‘Payments’ and selecting ‘Manage Subscription’
  • Your Services Are On Hold: Your subscription has ended and you no longer have service. We’ll hold your account for 90 days before we close it permanently. If you want to reinstate your service select ‘Subscribe Now’ on the Overview page in the Public Mobile app or My Account
  • You Have Put Your Services On Hold: You’ve marked your device lost or stolen and you do not have service. Once you’ve found your device or have purchased a new one you can resume your services. Make sure you do so within 90 days or your account will be closed permanently.

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