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Use the search bar, or choose from one of the topics below to find answers to (almost) any question with our help articles.

Finding Your Account Number

To find your Public Mobile account number:

  1. Log in to the Public Mobile app or My Account
  2. Navigate to the 'Account' tab if you’re using the app, or ‘Profile’ if you’re on the website.
  3. If you're on the app, the account number is displayed at the top of the page, just below your name. If you're on the website, you can find your account number under the account info section.

If you cannot log in to My Account, select the chat icon on this page and let the chatbot know you need help finding your account number. If it cannot resolve the issue, continue through the conversation to submit a ticket to a Customer Support Agent.

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