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How to Access the Public Mobile Accessibility Add-On
To support Canadians with disabilities, Public Mobile provides a 2GB data add-on every 30 days or 6GB every 90 days depending on your subscription length. This add-on can be paired with any Public Mobile subscription plan. If you are a customer with a disability, you are eligible to receive this add on. To learn more about eligibility and request this add on, please contact a Customer Support Agent.
How to Apply
If you believe you are eligible for this data add-on, please contact a Customer Support Agent to start the process. For more detailed instructions, see below:
- Open the Chatbot and let it know you need help with the Accessibility Add-On.
- Follow the prompts provided by the Chatbot.
- If you’re not already signed in, sign in to My Account when prompted.
- The Chatbot will guide you through submitting a ticket to a Customer Support Agent. When describing your request, specify that you’re interested in the Accessibility Add-On.
- Submit your ticket and continue your conversation with a Customer Support Agent through Public Mobile Expert Messaging.
You’ll receive an email and SMS notification when a Customer Support Agent sends you a new message. You can use the link in either notification to return to your conversation, or sign in, open the chat window and select Message Centre to view and continue your active conversation.
What Happens Next
Once you’ve contacted a Customer Support Agent and are found to be eligible, the data add-on will be applied to your account within 24 to 48 hours.
Keeping Your Add-On
Please note that if you change your plan, the data add-on may be removed. If that happens, you'll can contact a Customer Support Agent to reapply it
Frequently Asked Questions (FAQ)
Why does Public Mobile offer this add on to customers with disabilities?
Public Mobile acknowledges the important role that data services can play to meet the diverse needs of customers with disabilities. For example, data services can empower people with disabilities by allowing them to access accessibility apps, obtain navigation assistance, access video interpretation services, and control a range of assistive technologies.
Can I get a discount instead of free data?
Public Mobile offers a range of subscription plans to meet the varying needs of our customers. The 2GB Accessibility Add On can be paired with any subscription plan to address the incremental data needs of customers with disabilities.
How can I get this add on?
The Accessibility Add On is only available to eligible customers with disabilities. To learn more about eligibility, please reach out to a CSA. You do not need to specify your disabilities or provide proof at the time of activation. However, please note that we reserve the right to request additional details in cases of suspected abuse to ensure the integrity of our programs.
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