Privacy & Legal
Here are the privacy and legal policies Public Mobile strictly follows.
The Service Terms explain important rights and limitations that apply to the use of Public Mobile service. You were asked to accept the Service Terms when activating. If you want another look, just follow the link.
At Public Mobile we value diversity and inclusiveness and support a work environment where all individuals, including those with varying abilities, are treated with dignity and respect. Learn more at our Accessibility page.
Fair Use Policy
In order to provide the best possible experience when streaming videos on your mobile wireless device, we've implemented Wireless Video Experience Optimization. Video Experience Optimization improves video streaming by encoding files to reduce their size. As a result, you can save on data usage, videos can be loaded faster and there's less risk of buffering and fewer stalls, without noticeably reducing the image quality. Please note that the level of optimization in different video files will vary based on the degree to which the videos are already optimized, and based on the display capabilities of the device you use. Learn more. With Video Experience Optimization in place, you can continue to access the same range of Internet content, applications and services, subject only to the general rules in our standard mobility Service Terms.
The Wireless Code of Conduct
Information about the CRTC Wireless Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers.
The Wireless Code of Conduct
Effective December 1, 2017 the CRTC has made changes to the Wireless Code of Conduct. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit the CRTC website.
If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.
Wireless terminology explained in ASL
Video 1 Wireless Terminology - Contract and Billing – Getting Started
Video 2 Wireless Terminology - Contract and Billing – Financial Obligations
Video 3 Wireless Terminology - Contract and Billing – Important Info
Video 4 Wireless Terminology - Plan Types and Add ons
Video 5 Wireless Terminology - Features and Services
Video 6 Wireless Terminology - Coverage and Network
Video 7 Wireless Terminology - Devices and Technical Support
Commission for Complaints for Telecom-television Services (CCTS)
The Commission for Complaints for Telecom-television Services (CCTS) is an independent
agency whose mandate is to resolve complaints of consumers about their telecom and TV
services, and complaints of small business customers about their telecom services. If you have a
complaint about your wireless telephone service, you must first try to resolve it directly with Public
Mobile. If you have done so and have been unable to reach a satisfactory resolution, CCTS may
be able to help you free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
E911 is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. It provides emergency operators with more specific information about your location and displays your mobile phone number to emergency operators. Learn more about E911.
Alert Ready Service
Alert Ready is a service designed to deliver critical and potentially life-saving emergency alert messages to Canadians. The Alert Ready system was developed in partnership with federal, provincial and territorial emergency management officials, Pelmorex Weather Networks (Television) Inc., the broadcast industry and wireless service providers to ensure you receive emergency alerts immediately and know when to take action to keep you and your family safe. Learn more.