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EverSafe FAQs
What is the EverSafe portal?
EverSafe is Public Mobile's one-stop-shop to manage your EverSafe ID credentials. Within this portal, you can manage:
- Email address
- Password
- Phone number registered for Two-factor authentication
- Name
- Trusted devices (refer to detailed article here)
Why am I being asked to create an EverSafe ID?
Your Public Mobile experience is secured by our partner, EverSafe ID. EverSafe is a safe platform to securely manage your account across all of Public Mobile’s digital support tools without having to replicate changes on each portal separately.
What if I don’t want to set up an EverSafe ID?
All Public Mobile subscribers are required to set up an EverSafe ID to activate a subscription plan or make changes on their account. You can browse our Community as a visitor without setting up an EverSafe ID. However, you will not be able to post, comment or use our social features.
Why am I being asked to perform two-factor authentication?
Two-factor authentication using One-Time Passwords (OTPs) sent via email or SMS adds an extra layer of protection, reducing the risk of unauthorized access for a more secure login, online shopping, and phone number transfer experience.
Why am I being linked out to a separate portal to manage my credentials?
EverSafe is Public Mobile’s one-stop shop for managing your credentials. We want to allow a safe platform to manage changes to all of Public Mobile’s digital support tools without having to replicate the change on each portal separately.
Why am I receiving emails from TELUS when I’m a Public customer?
You receive OTP verifications from TELUS because you created an EverSafe ID for a secure way to access all Public Mobile digital support tools.
How do I register/remove a Trusted device?
Learn how to manage your trusted devices in this article.
How do I register a Nickname on Community?
Log in to the Community, and if you don't have a username registered already, you will be prompted to do so automatically. Edit your username by visiting My Settings > Personal > Account information > Manage EverSafe ID
What is a Nickname?
A nickname is a unique username chosen by you for use in our Community, allowing other Community members to recognize you. Nicknames can be playful or professional, reflecting your personality and interests.
Create your Community Nickname by clicking here
How can I deregister my phone number from EverSafe?
For Non-Public Mobile customers: Deregister your phone number from your EverSafe ID with these steps:
- Log in to the Community
- Go to 'My Settings'
- Select 'Personal' then 'Account Information'
- Select 'Manage EverSafe ID'
For Public Mobile customers: To ensure the highest level of safety and prevent fraudulent practices, you cannot deregister a phone number from your EverSafe ID. However, you can change your number from the EverSafe portal, accessible through the Profile section within My Account.
Can I Manage Multiple Accounts or Phone Numbers with One Email?
No, each account or phone number must be registered with a unique email address. A single email cannot manage multiple accounts. This ensures that each account remains individualized for security and management purposes.
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