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Create a Self-Serve account

Who Needs a Self-Serve Account and Why?

You will need a Self-Serve account if you activated with one of our retailers, or if you’re a Pioneer/Legacy customer who has not set up an account yet. If you activated online, you will have already completed this step as part of your activation process.A Public Mobile Self-Serve account is your one stop shop for everything we offer, and lets you do things like:
  • Check your balance and top up your account at the next renewal date.
  • Browse or purchase new plans and Add-Ons, like: U.S. roaming, Long Distance, or extra data.
  • Update your personal account details.

What information will I need?

To create your Self-Serve account, you will need:
  • A valid email address: if you ordered your SIM card online or already have a Community account, we recommend using the same email address you used for those. Your Community and Self-Serve email addresses must match in order to earn Community Rewards.
  • Your Public Mobile phone number.

Step-by-step process

  1. Click here.
  2. Type in your phone number.
    • If you transferred your number from a previous carrier, enter that number. Please wait for the number transfer to complete (approx. 2 hours) before creating your account.
    • If you got a new number and can’t remember it, locate it on your device:
      • For Apple devices, select the ‘Phone’ icon, then ‘Contacts’. Your number will be at the top of the contacts list.
      • For Android devices, open ‘Settings’ and select ‘About Phone’ or ‘About Device’, then ‘Status’ or ‘Phone Identity’.
  3. Click ‘Submit’. The phone associated with the number you entered will then receive a text message with a 6-digit verification code. Enter that code, click ‘Verify Code’, and then click ‘Continue’.
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  1. Create your profile. Remember, you must use the same email address for your Community and Self-Serve accounts in order to be eligible to earn Community Rewards.
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  1. You will then be registered, and you will receive a confirmation email.

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