Only Public Mobile phones will work on the Public Mobile network. Phones from other wireless companies will not work on our network. Visit a Public Mobile store to see our selection of great phones.
If your phone malfunctions within 25 days of purchase:
Bring your phone to the closest Public Mobile authorized warranty service center for inspection If it is determined to be defective within 25 days of purchase, you will receive a New ‘Like for Like’ phone replacement.
The phone must be returned to the authorized warranty service center accompanying a sales receipt and all original packaging and accessories.
The warranty will only apply if the handset does not show any signs of abuse, including detected water damage. Signs of abuse include cracked external screen, dents due to dropping the phone, internal cracks in the LED and missing port doors. Any detected signs of abuse, automatically VOIDS the manufacturer’s warranty.
If your phone malfunctions more than 25 days after purchase and less than 365 days:
The phone must be returned to the authorized warranty service center accompanying a sales receipt, battery and charger.
If the phone is determined to be defective within 12 months of purchase, you may receive a "Like for Like" refurbished replacement phone.
The warranty will only apply if the handset does not show any signs of abuse, including detected water damage. Signs of abuse include cracked external screen, dents due to dropping the phone and internal cracks in the LED and missing port doors. Any sign of abuse automatically VOID’s the manufacturer’s warranty.
Can I change the language on my Public Mobile phone?
Answer
Yes, you can select between English and French language on a Public Mobile phone from the “Settings” menu. Refer to your phone user guide for additional instructions.
How do I get my pictures and audio file from my phone onto my computer?
Answer
If you have a data phone and subscribe to the data or email feature, you can send picture or audio files via email and retrieve the email from your computer.
If your phone supports expandable memory, you can transfer files using a micro SD card.
You can also transfer files using Bluetooth. Refer to your phone’s user guide for more information.
Travelling outside the Public Mobile unlimited coverage or roaming coverage area with your phone on will shorten the battery life.
Long voice calls, enabling Bluetooth connectivity, using Bluetooth devices continuously, setting the handset screen to bright or continuously on, playing music, taking pictures, and being outside of the unlimited and roaming coverage area can all cause the battery to drain at a faster rate.
If you have a data phone and frequently use data services such as web browsing and email, your battery may also drain faster than usual.
To reduce the rate of battery drain customers can turn off the Bluetooth setting when not in use, turn off the handset while outside of unlimited and roaming coverage, and reduce screen and keypad brightness.
